NP
Natashia P
1 reviews | Active since Sept 2010
25 Nov 2024, 13:26
Unresolved query - 8 months
Unresolved query - dragging on. We were promised a call back with resolution on Friday. This has not happened. Seems like Gems does not want to honor an approved procedure as there is interdepartmental disagreements. The member is now facing calls for outstanding bills because your house is not in order. I would like feedback today as your 7 days is long gone Failure to do so will force me to escelate to ombudsman. No more follow ups from me as i am only getting broken promises.
Helpful (0)
Replies (5)0
Replies (5)NP
Natashia P's updateReviewer Update
26 Nov 2024, 12:03Sure thanks
NP
Natashia P's update26 Nov 2024, 12:03
Reviewer Update
Sure thanks
NP
Natashia P's updateReviewer Update
28 Nov 2024, 14:44I was told someone will.call me, today is 28th Nov and still no.call?
NP
Natashia P's update28 Nov 2024, 14:44
Reviewer Update
I was told someone will.call me, today is 28th Nov and still no.call?
NP
Natashia P's updateReviewer Update
29 Nov 2024, 10:25Thanks, this is the same message i got on 26th? So dissapointing that there is no urgency to resolve this. Worst service ever.
NP
Natashia P's update29 Nov 2024, 10:25
Reviewer Update
Thanks, this is the same message i got on 26th? So dissapointing that there is no urgency to resolve this. Worst service ever.
NP
Natashia P's updateReviewer Update
30 Nov 2024, 05:33Yet another empty promise. I did not receive a call. You guys are not serious about customer service that is for sure!
NP
Natashia P's update30 Nov 2024, 05:33
Reviewer Update
Yet another empty promise. I did not receive a call. You guys are not serious about customer service that is for sure!
NP
Natashia P's updateReviewer Update
03 Dec 2024, 12:48Im not sure who they apoke to as the main member did not receive a call.
NP
Natashia P's update03 Dec 2024, 12:48
Reviewer Update
Im not sure who they apoke to as the main member did not receive a call.