Unresolved claim - 7 months ongoing

I submitted a complaint and HP report on 12 Nov 24. I prompltly received a call explaining the situation and was promised a call back on Monday 18 Nov 24. Well today is 19 Nov and i still do not have a call.or resolution. I have been delaying going to the ombudsman but seems that is what i now need to do. You authorise codes and then refuse to pay becuase there is miscommunication between your clinical and auth dept. Fix your internal processes as this is the last thing anyone needs..fighting for what is rightfully due to your members. Exploitation at its best.