unresolved account

DURING MAY 2012 A MEMBER ON MY MEDICAL WAS ADMITTED TO CHRISTIAAN BARNARD HOSPITAL FOR A TIGHT CHEST <br> I HAD NO WORRY AS MY MEDICAL AID COVERS 100% FOR HOSPITILISED MEMBER ON MY MEDICAL AID.<br> A FEW MONTHS LATER I RECEIVED A BILL OF R14500 AND WAS DEMANDED WITH LETTER OF SUMMONS . ICONTACTED MY MEDICAL AID TO QUERY THE ABOVE. <br> ON THE 25TH JULY 2012 I AGAIN CONTACTED GEMS REGARDING THE OUTSTANDING AMOUNT AND SPOKE TO LERATO,ANNA, PUMEZA, LIZEL AND A FEW OTHER CONSULTANTS AND I WAS PROMISED THAT THEY WILL LOOK INTO THIS SERIOUS MATTER.<br> I ALSO SENT AN EMAILON THE 25TH JULY 2012, EXPLAINING THE SITUATION<br> DURING 2013 THE PATIENTWHO IS A PENSIONER TOOK IT UPON HIMSELF TO PAY THE OUTSTANDING AMOUNT ON A MONTHLY PAYMENT OF R250 UNTILL THIS MATTER IS SETTLED WITH MY MEDICAL AID.<br> GEMS THEN INFORMED ME THAT THE HOSPITAL WAS INFORMED THAT THEY WILL ONLY PAY FOR ONE STENT. THE HOSPITAL HOWEVER CONTINUED WITH THREE STENSES WITHOUT CONTACTING ME, THE MAIN MEMBER AND DEMANDED THAT I PAY THE OUTSTANDING BALANCE OF R14 500.<br> PLEASE HEP ME WITH THIS MATTER.