NZ
Nelisiwe Z

1 reviews | Active since Feb 2017

02 Feb 2017, 09:30

Unreasonable

<p>I am currently in hospital was admitted with arthritis of foot and then developed inflamed lumbar spine which the doctors suspect discitis. Gems has been approached over a week now to do an mri to determine if I do have dislocated disc but they refuse to authorise, they say it should be pmb case and I must do the test and send the report to them and I should pay for.it. What am I paying medical aid for, I am an amputee using a prosthetic leg so if my back is acting up, they must not give problems unless they want to see me on a wheelchair and they will still refuse to pay for it.</p> <p> </p> <p>I'm really furious of the run about they are giving me</p> <p> </p> <p>Angry member</p>

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply02 Feb 2017, 11:30
Official

Good day

Thank you for affording us the opportunity to respond to your authorisation concerns. We are looking into this matter and will provide feedback.

Kind regards

The GEMS online team

NZ
Nelisiwe Z's update02 Feb 2017, 13:01
Reviewer Update

Will be awaiting your response bear in mind, the more I'm hospitalized the more you'll pay for my stay. I suggest you resolve this matter soon and should you decline authorisation for my being in hospital. The more bad publicity you'll encounter.

Thank you