Unpaid bills

I have queried this account on more than one occasion with regards to my daughter's account and husband account being paid from the pmb fund, eventually when i do get through the department i am told the claims department did not send the claim line and am put back through to them and am told there is no fund but paid for only 1 code, but when i asked about the other codes then says will query with pmb department and must again by now i am on the line 30minutes, and instead on being put on hold i am cut off.....grrrr.please help