uninvestigated complaint and feedback

As I speak today my dependent does not has chronic medicine and no one is accountable for that. <br> <br> From: David Kupa (SHG) <br> Sent: 10/September/2015 09:54 AM<br> To: '***'<br> Subject: FW: Chronic Medicine Benefit Application form,Membership no: *** <br> <br> <br> Morning <br> <br> Can somebody assist regarding below email because till today I have not receive any update or it is gems new norm of not responding to the enquiries raised.If you can follow below email you will see how I have being treated from last week Thursday.<br> <br> Regards <br> <br> David <br> <br> From: David Kupa (SHG) <br> Sent: 08/September/2015 11:50 AM<br> To: '***'<br> Subject: Chronic Medicine Benefit Application form,Membership no: *** <br> <br> Morning <br> <br> I am delighted to check the progress of my dependent number 2 chronic medicine or perhaps advise me if there is any outstanding info regarding above mention application. The reason I wrote this email is that since last Thursday I have never received any notification from you guy like in the past. <br> <br> Regards <br> <br> David <br> <br> *** <br>