PD
Premilla D
1 reviews | Active since May 2016
11 Jan 2026, 20:48
Unhelpful, uncaring, arrogant staff
Heartbroken at the arrogant, unprofessional and dismal treatment by GEMS staff. They do not want to listen and do not accept that they are at fault. They removed my son from my medical aid, though I sent in all documents required to adult beneficiary. I have done this for years. When I complained the heartless, arrogant guy told me I had to apply anew. This meant that he would be a new dependant. They sent me a letter saying there is a 3 month waiting period and 12 months waiting period for certain illnesses. Why is this necessary when it was NOT my fault. Every year I have sent in documents and had no problems. Suddenly new *********** staff, uneducated and untrained rule our lives carelessly. I appeal to someone higher up to take note of my plea. I am a pensioner and I don't need this stress. They now say my monthly contribution for medical aid will be over R14000! Please help
Helpful (0)
Replies (7)0
Replies (7)
Gems (Government Employees Medical Scheme)'s replyOfficial
12 Jan 2026, 09:31Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply12 Jan 2026, 09:31
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
We look forward to receiving your positive feedback.
Regards, GEMS
PD
There's stars instead of numbers. I did call GEMS, but it was most unhelpful. I need help desperately so can some kindly call me urgently on zero eight one, double three, double nine, two nine zero? Many thanks.
Premilla D's updateReviewer Update
14 Jan 2026, 15:56Good Day. Please please please can someone urgently assist. I am absolutely stressed. If you look at your first response to me, this is how is shows on my side:
Gems (Government Employees Medical Scheme)’s reply
Gems (Government Employees Medical Scheme)’s reply
12 Jan 2026 at 09:31
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: **********(members Toll-free number) & **********(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: **********(available 24 hours)
If you wish to submit a compliment, please email us on at ***********.
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: **********(members Toll-free number) & **********(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: **********(available 24 hours)
If you wish to submit a compliment, please email us on at ***********.
We look forward to receiving your positive feedback.
Regards, GEMS
There's stars instead of numbers. I did call GEMS, but it was most unhelpful. I need help desperately so can some kindly call me urgently on zero eight one, double three, double nine, two nine zero? Many thanks.
PD
Premilla D's update14 Jan 2026, 15:56
Reviewer Update
Good Day. Please please please can someone urgently assist. I am absolutely stressed. If you look at your first response to me, this is how is shows on my side:
Gems (Government Employees Medical Scheme)’s reply
Gems (Government Employees Medical Scheme)’s reply
12 Jan 2026 at 09:31
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: **********(members Toll-free number) & **********(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: **********(available 24 hours)
If you wish to submit a compliment, please email us on at ***********.
We look forward to receiving your positive feedback.
Regards, GEMS
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: **********(members Toll-free number) & **********(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: **********(available 24 hours)
If you wish to submit a compliment, please email us on at ***********.
We look forward to receiving your positive feedback.
Regards, GEMS
There's stars instead of numbers. I did call GEMS, but it was most unhelpful. I need help desperately so can some kindly call me urgently on zero eight one, double three, double nine, two nine zero? Many thanks.
PD
Premilla D's updateReviewer Update
14 Jan 2026, 16:26Thank you very much. Have a great day further.
PD
Premilla D's update14 Jan 2026, 16:26
Reviewer Update
Thank you very much. Have a great day further.
PD
Premilla D's updateReviewer Update
15 Jan 2026, 21:13I am stressed because I do not want to fill in the document and sign it as I await your instructions after the correct department intervenes. But my query is now over 2 weeks old. When it was NOT handled I was forced to come to HelloPeter. But I am no better because it is still going around to the correct department for 2 weeks now. Please help urgently to escalate the issue urgently. I am 68 year old woman and in fragile health. The stress is not good for me. Are the punishing me because I have complained? That is how I feel. Many thanks.
PD
Premilla D's update15 Jan 2026, 21:13
Reviewer Update
I am stressed because I do not want to fill in the document and sign it as I await your instructions after the correct department intervenes. But my query is now over 2 weeks old. When it was NOT handled I was forced to come to HelloPeter. But I am no better because it is still going around to the correct department for 2 weeks now. Please help urgently to escalate the issue urgently. I am 68 year old woman and in fragile health. The stress is not good for me. Are the punishing me because I have complained? That is how I feel. Many thanks.
PD
Premilla D's updateReviewer Update
19 Jan 2026, 23:14Good Day. I am enquiring whether you have any update for me please? I am extremely stressed. When you read this message, it will 7 working days since the initial complaint. I was told above (in your response to my heartfelt plea) that it would take 7 working days for the investigation to be concluded. I am praying every single day to get a response from GEMS. No one has called me as yet to update me. I wait patiently for your response. Many thanks. Have a lovely day.
PD
Premilla D's update19 Jan 2026, 23:14
Reviewer Update
Good Day. I am enquiring whether you have any update for me please? I am extremely stressed. When you read this message, it will 7 working days since the initial complaint. I was told above (in your response to my heartfelt plea) that it would take 7 working days for the investigation to be concluded. I am praying every single day to get a response from GEMS. No one has called me as yet to update me. I wait patiently for your response. Many thanks. Have a lovely day.
Gems (Government Employees Medical Scheme)'s replyOfficial
26 Jan 2026, 12:12Good day
Please note we have requested a consultant to reach out to you.
Regards,
GEMS.
Please note we have requested a consultant to reach out to you.
Regards,
GEMS.
Gems (Government Employees Medical Scheme)'s reply26 Jan 2026, 12:12
Official
Good day
Please note we have requested a consultant to reach out to you.
Regards,
GEMS.
Please note we have requested a consultant to reach out to you.
Regards,
GEMS.
PD
Premilla D's updateReviewer Update
28 Jan 2026, 22:52My complaint was sent on 11 January. I kept checking for updates. On 16 January you told me that it is receiving urgent attention. On 26 January you said a consultant will call me. I am waiting for the call as I am extremely stressed and want to reach a resolution to the matter. Please can the person who is reading this message take my plight seriously and help me out quickly. I have been begging you and I am still begging you to please help me urgently. Many thanks.
PD
Premilla D's update28 Jan 2026, 22:52
Reviewer Update
My complaint was sent on 11 January. I kept checking for updates. On 16 January you told me that it is receiving urgent attention. On 26 January you said a consultant will call me. I am waiting for the call as I am extremely stressed and want to reach a resolution to the matter. Please can the person who is reading this message take my plight seriously and help me out quickly. I have been begging you and I am still begging you to please help me urgently. Many thanks.