unhelpful

I have spent hours and hours with Gems trying to resolve 1 issue since January.

Gems initially authorised me to have a procedure done, then afterwards said they authorised by mistake and they have to investigate me for non-disclosure, they did their investigation and found out that I had disclosed everything and they have to pay but now they either are coming short on payment or not paying at all.

I have emailed Luyanda Njomose multiple times and he just ignores my emails.

I am still expected to pay my premiums in full yet they don't pay providers