Unfair membership termination

On 27/01/2026 GEMS emailed me the Z583 form and bank consent form for debit order, which I completed and submitted on 29/01/2026 (the first available day) as they only visited Rustenburg on Thursdays.

My membership was, however, terminated because GEMS only captured the forms on 03 Feb 2026.

I am unfairly penalised for the scheme's internal administrative delay and expected to rejoin as a new member with a waiting period and exclusions after being a member for more than 16 years.

I urgently need my membership reinstated.