1 reviews | Active since Sept 2012
UNCOVERED STUDENT
<p>I HAVE A DAUGHTER IN UNIVERSITY, THE MEDICAL AID STATES THAT A DEPENDANT 21 AND OVER MUST SUBMIT PROOF OF DEPENDENCY. I DID THAT, I GAVE THEM MY DAUGHTERS PROOF OF REGISTRATION AND WE SUBMITTED AN AFFIDAVIT STATING THIS. TO MY SURPRISE GEMS SENT ME 2 MEDICAL AID CARDS WITHOUT MY DAUGTER AS A DEPENDANT. WHAT DO THEY WANT FROM ME? DO THEY WANT ME TO TAKE THEM BY THE HAND AND TAKE THEM TO THE UNIVERSITY WHERE MY DAUGHTER IS ATTENDING? WE LIVING IN A WORLD WHERE ANYTHING CAN HAPPEN TO ANYONE ANYTIME, I CANNOT RISK WITH MY DAUGHTERS HEALTH. I WOULD LIKE GEMS TO GROW UP AND BE SPECIFIC WITH THEIR REQUIREMENTS WHEN IT COMES TO DEPENDENTS OVER TH E AGE OF 21YEARS.</p>
Good day
Thank you for giving us the opportunity to respond to your concerns. We are looking into your complaint and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for giving us the opportunity to respond to your concerns. We are looking into your complaint and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
Further to the email from our GEMS service consultant, please forward the dependant registration form directly to the email address provided to you so that we can welcome your daughter to the GEMS fold as soon as possible.
We sincerely apologise for our service failure in this regard and to the difficulties that this has caused you.
Yours in service
The GEMS online team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
Further to the email from our GEMS service consultant, please forward the dependant registration form directly to the email address provided to you so that we can welcome your daughter to the GEMS fold as soon as possible.
We sincerely apologise for our service failure in this regard and to the difficulties that this has caused you.
Yours in service
The GEMS online team