1 reviews | Active since Aug 2018
Unacceptable Service and Delays in Refund Claim
Terrible service and an extremely frustrating claims process. All the required documents were submitted on 28 October, and I followed up twice before then to confirm that everything was in order. Despite this, we are now expected to wait yet another week for the refund to be paid, due to delays on your side. This has been an unnecessarily lengthy and frustrating experience, and the level of service received has been extremely disappointing.
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Regards, GEMS
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS