Unacceptable delay in feedback on my PMB account review.

Unacceptable delay in feedback on my PMB account review. I initially contacted your office on 23 January and was advised that feedback would be provided within 10 working days. As of today, 23 March, approximately 40+ working days have passed without any resolution.

Despite numerous follow-up calls, I have repeatedly been informed of a backlog, with no clear update, progress, or revised turnaround time provided.

This delay is now having a direct impact, as my doctor is still awaiting payment for the account. The lack of resolution is not only unacceptable but is placing me in a difficult and potentially compromising position with my healthcare provider.