UNACCEPTABLE BEHAVIOR IN RECTIFYING OWN MISTAKE

My husband was admitted to hospital, GEMS made a mistake and paid using my day to day out of hospital benefits. This automatically exhausted my day to day meaning I must pay out of my pocket where I consult Doctors. I reported this during the first week of March to date almost 2 months this has not been rectified. I keep calling and there is no commitment made about when this will be sorted when in fact I was initially told it will take a minimum of 7 days, surely the maximum can therefore not be 5 times the time. They are also well aware that Doctors will charge me cash rates and when I claim from them they will pay medical aid rates which are a bit lower. I am so disgusted by this behavior because I am still paying every month for the medical aid.