unable to upgrade

<p>In December 2016 I changed from emerald to emerald value , based on the information I received from gems customer services. I have been on emerald since 2007. In January 2017 I found out that the medi clini in Newcastle is not on the list of hospitals for emerald value members. I then requested to be changed back to emerald in January 2017(after the date of change had passed) I filled in the motivation for change form and submitted together with the reason for wanting to change back, as the closest hospital is 100km away from Newcastle.</p> <p> </p> <p><br />After numerous telephone calls to the call centre as well as emails, I received feedback on the 3 March 2017 that the turn around time is 60 days. On the 8 march 2017 I received an sms indicating that I app**** for the change after the close of the deadline for change, therefore the change cannot be made.</p> <p> </p> <p>I am fully aware that I app**** after the close of the deadline. Therefore I filled in the motivation as to why I needed the change to take place.</p> <p> </p> <p>I have sent numerous emails requesting to be changed back to emerald as it is not practical to drive 100km to the nearest hospital, in the event of an emergency. However, it seems like once a choice is selected it cant be changed to a different option.</p> <p>Who makes these rules? and on what basis?</p> <p> </p> <p>Pls assist... Urgently seeking some help.</p> <p>thank you.</p> <p>Member: D Gounden</p>