MA
Maprie A

1 reviews | Active since Sept 2011

17 Mar 2017, 11:56

Two Birds, One Stone!

<p>This is a note to compliment Carlo Titus (GEMS) on the excellent services rendered in response to my hello peter complaint regarding 2 unauthorised requests for approval (Dental + Appliance). I was struggling to get both a dental and an appliance approval, but little did i know that Carlo would have these two matters resolved at the same time.I really appreciate his prompt and professional follow ups and feedback. I am very pleased to have dealt with someone like Carlo.</p> <p> </p> <p>PS:Thank you so much to Theodorah Simelane ********** aswell, for also calling me back to provide feeedback with regards to the hearing aid.</p>

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Replies (1)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply17 Mar 2017, 12:17
Official

Good day

Thank you for letting us know about the excellent customer service you received. We will pass on the compliment to the GEMS team.

Kind regards

The GEMS online team