RK
Ranay K

1 reviews | Active since Jul 2018

09 Jul 2018, 12:42

Totally unacceptable

We paying now medical aid a year now nd eversince had endless problems regarding authorisations on 2 occasions my father needed to be admitted due to some serious pains he experienced ND needed to go for scans etc.. No luck with approvals da only approval we got was for his eyes after 2 - 3 months of requesting im paying R1400every month without fail for what actually???

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply09 Jul 2018, 13:48
Official

Good day

Thank you for the opportunity to respond to your concerns. In order for us to assist you, please send us a private message with your membership number.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply18 Jul 2018, 09:11
Official

Good day

Thank you for alerting us to your authorisation concerns.

Please be advised that the hospital admission for dependent 05 for 14 to 15 May 2018 has been authorised.

Our sincere apologies for any inconvenience caused.

Kind regards
The GEMS online team