The worst medical aid ever who play games with people's finances

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Karabo P

If you came on here with hopes of getting assistance from GEMS, just know they will keep replying that an email was sent to you for over 2 months for PR purposes and have no desire to resolve your issues. Since January, they have been saying they will call or email, but to date, nothing. Knowing very well that there isn't much help in the call centre

Helpful (0)

Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

23 Mar 2026, 12:14

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

Gems (Government Employees Medical Scheme)'s reply23 Mar 2026, 12:14

Official

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

Karabo P's updateReviewer Update

26 Mar 2026, 20:35

And nothing will be done about it, like the previous ones.

Karabo P's update26 Mar 2026, 20:35

Reviewer Update

And nothing will be done about it, like the previous ones.