THE NIGHTMARE CALLED GEMS

I am a member of GEMS Medical Aid, last week I booked a Dentist Appointment. Yesterday I went there, when the Dentist receptionist tried to confirm my benefits she was told to call back in 2days because on their system it shows that I belong in 2 different options. I took my cellphone and I called them, and asked Customer Services to explain to me how does that happen. I was put on hold sent to different people and cut off 9times. Only to mbe told that last year December when I changed the GEMS Options they were never updated by their IT Department. Therefore, I should wait for the GEMS IT Department to update and call back after 2/3 Days. I work in Pretoria, reside in JHB. Took time off work to go to the Dentist who could not help me because of the stupid medical aid called GEMS. I will take this up also with the UNION GEMS must fall . I am sure I was not the only person who has experience poor performance provided by GEMS. They take my money on the 15th without failure. But when I need help I can not get on time, since December 2015 my profile was not update, GEMS is a nightmare, headache and [pain and it s the worst Medical Aid!!!!!