TH
Tihanna H

1 reviews | Active since May 2014

27 Oct 2015, 15:57

Thank you for the effort and help

I want to thank Riana Strydom at Gems. After writing a report on Hello Peter in regards with a refund that was wrongfully paid into the doctor's account instead of mine and struggling 2 months to resolve the issue, it has finally been resolved.<br> <br> I especially want to thank her for doing her work and being competent and helping me with this problem. After numerous emails and phone calls to Gems with no help, I was helped by Riana via Hello Peter and in two weeks, the refund was paid into my account on 19 October 2015.<br> <br> We need more people like you so that service delivery can be efficient.<br> <br> Thank you very much!!

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Replies (1)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply27 Oct 2015, 17:08
Official
Hello Lovecats,

We are pleased that you received the assistance that you required and we are happy to have changed the experience for you.

We are here to be of service to you, please do not hesitate to contact us should require any further assistance.


Yours in service
GEMS Online Team