Terrible time delay for Authorizations

I have requested authorization for a mask for my c-pap machine on 1 Feb and re-submitted it this morning as this is urgent.<br> I need this mask for life support during night when I am sleeping.<br> When i phone to follow up no one can give me a answer or indication on when I will receive a response on the authorization. I think the call center people doesn't even know what this machine is and how vital the importance is.<br> Is this is the time frame they take for general authorizations, I do not even want to think of those patients wanting to be authorized for hospital authorization. Pathetic service and *********** staff.