Terrible service from Medical Aid

Good day

I am really angry at the service I have received from GEMS

My daughter who is pregnant saw the gynae in November and again in December. She also had a scan. I paid R1500 and R800. I mailed through the receipts more than once and ONLY when I called was I told that the tariff code was wrong. I then got a new tariff code and mailed back at least 3 times. Only response was the automated email response. I called and I was told it was escalated for payment. Then told that the amount was above tariff rates not paying. Then the next doctor she saw in February, was told they only paying R375 out of R1500. No explanation except that the doctor charges more, but not that more.

On EACH EMAIL I wrote that my bank details had change, pls deposit in new account. On the 15th, a small amount, was paid into MY OLD ACCOUNT. I cannot access that account or my money. I called back and was told THAT IT WAS MY RESPONSIBILITY TO SEND FICA DOCS AND PROOF OF BANK. WHY DIDN'T ANYONE TELL ME EVERY TIME I PHONED.???????

STILL, I have had no correspondence about my bank account nor when I'll receive the rest of the money. I have paid R3800 so far.

I still can't access the money because of the call centre incompetence. I pay a fortune every month but I must still pay over R200 a week in airtime to try to resolve someone's mistakes. All they say is sorry, you should have been told. That's not good enough. I wasn't told.!!! I still don't have my money.

What must I still do.