EK
Ebenicia K
1 reviews | Active since Dec 2017
10 Jun 2026, 09:39
Terrible service
The worst customer service. They dont answer their phones. Their member app dont work. I can't see a doctor because they said I resigned while im an active member, paying my fees.
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Replies (1)
Gems (Government Employees Medical Scheme)'s replyOfficial
10 Jun 2026, 12:25Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply10 Jun 2026, 12:25
Official
Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS