Terrible service

<p>Our son is a final year student. Proof of his registration was sent to GEMS in March 2017. When we discovered at the end of April 2017 that he was no longer covered contact was made and forms sent to us for completion. These were submitted on request to numerous people on 6 occassions. Suddenly at the end of July he is reinstated as a dependent but can only claim benefits from November 2017. This is clearly unacceptable as premiums are being paid for him and the fact that he was removed as a beneficiary is not our fault. </p> <p>This was again taken up and proof of all previous correspondence forwarded. Again no response. Last Friday after 8 days without response this was again forwarded. Again no response.</p> <p>Really pathetic service</p> <p> </p>