Terrible Service

<p>This has been a very frustrating two weeks for me . I joined the GEMS medical aid scheme on the 31 December 2017 being previously on Discovery Medical Aid ( no # ********** 52) for the past 6 years .</p> <p> </p> <p>Upon enquiring about the coverage and benefits ,Yolanda Manzini informed me that I’m not covered and have to wait 3 months before I can use my medical aid ( call ref MH ********** 4).</p> <p>I then asked to speak to her superior as I have a medical track record and don’t see the reason why I can’t have immediate cover. I was transferred to Fhushelo Modau – She informed me that Yolanda Manzini gave me the wrong information I should forward a copy of my marriage certificate and this will be sorted out immediately ( call ref MH ********** 2) . I send this through after our call . I got a phone call back from Fhushelo Modau saying she made a mistake , I’m still not covered even though I send through my marriage certificate and have to wait for 3 months .</p> <p> </p> <p>This is really unacceptable, I would understand if I’ve never been on a medical aid and had no medical track record . As stated above I’ve been with Discovery for the past 6 years . This has taken me two weeks and every time I’m told the agent gave me wrong information , or sorry we made a mistake . As a new member I can’t accept this lack-se-daisy attitude from the call centre. As a medical aid don’t you nurture your customer relationships ,or are the member not important anymore . Are we just told anything and everything without considering the facts . I am most annoyed and wasted so much time and effort. I would like this matter to be dealt with immediately .</p> <p> </p> <p>I have phoned now on several occasions to get this sorted and each time I’m made to hold for 20 minutes and get staff that either don’t know what they saying or just give incorrect information. I have never in my profession come across such ***********s . I’m outraged</p> <p> </p>