SS
Sibongile S

1 reviews | Active since Sept 2025

11 Sept 2025, 14:09

Terrible Horrible , Worst Experience ever

The implementation department is none existent and a terrible experience. I have been waiting for ever to be approved as a provider. The guys don't answer their calls, don't respond to emails and the portal is not working , how on earth can I get reach out to this department.- I have listed few the automated reference given and with a promise of feedback in 24 hours This has been going on for 3 months now a)***- Health Practice Application Reference Number: *** b)Provider Banking Change Request : Reference Number [111024] c)Banking Change Request : Reference Number [448320] d)Provider Banking Change Request : Reference Number [460926] e)Provider Banking Change Request : Reference Number [897954] f)PRovider Banking Change Request : Reference Number [872743] j) ***- Health Practice Application Reference Number: *** h)***- Health Practice Application Reference Number: ***

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Replies (1)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply11 Sept 2025, 15:17
Official
Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

If you have an urgent query, please contact us on:  ***(members) & ***(providers).
 
 Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
 
 If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback. 
 
Regards,

GEMS