1 reviews | Active since Jul 2016
Terrible Customer Service
My son requires Orthopedic shoes and i sent through the Letter of motivation to GEMS no response , this affects the quality of his life , then i sent an escalation to complaints@gems received a reply two weeks later still no feedback . WE ARE NOT IMPORTANT TO GEMS I CC Sandra Bester in only because i never get a reply she is a senior GUESS WHAT SHE is not interested.
Good day
Thank you for giving us the opportunity to respond to your concerns. We are looking into this and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for giving us the opportunity to respond to your concerns. We are looking into this and will provide feedback as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for bringing your orthotic materials concerns to our attention.
As per our correspondence with you, the orthotics as well as the moulded orthotic materials will be subject to the available Al**** Health benefits up to a maximum of R1517.00 per family. Please note that to date, you still have the full maximum benefit available.
All claims are settled at Scheme rates and available benefits. If the account is charged above Scheme rates or the benefits are exhausted, you remain liable for the balance on the account.
We trust the above is in order.
Kind regards
The GEMS online team
Good day
Thank you for bringing your orthotic materials concerns to our attention.
As per our correspondence with you, the orthotics as well as the moulded orthotic materials will be subject to the available Al**** Health benefits up to a maximum of R1517.00 per family. Please note that to date, you still have the full maximum benefit available.
All claims are settled at Scheme rates and available benefits. If the account is charged above Scheme rates or the benefits are exhausted, you remain liable for the balance on the account.
We trust the above is in order.
Kind regards
The GEMS online team