Strugling to register newborn babies

I submitted a newborn registration document to GEMS together with Birth Certificates in order to register our twin babies. This was done on Monday morning 29 March 2021 and was told that it will take two working days. I followed up with GEMS on Wednesday 31 March 2021 and was told it has not been done yet. The consultant escalated the matter. So today 7 April 2021 I followed up again with GEMS and yet again the registration of our newborn twins has not been done yet. Considering the public holidays,6 working days have passed and yet you fail to do something so simple. The only help I'm getting is from the consultants trying to assist by escalating the matter to the relevant departments. Can a manager responsible for the department registering newborn babies please enforce performance management so that this slackness of service can be eliminated? Really guys this is pathetic service to execute such a simple request.