YC
Yolande C

1 reviews | Active since Feb 2016

17 Feb 2016, 11:26

STRUGGLE TO GET AUTHS FOR DENTAL TREATMENT

POOR SERVICE.. I AM A SERVICE PROVIDER. AND FROM BEGINNING 2016 IM STRUGGELING TO GET AUTH FOR ANY DENTAL TREATMENT<br> <br> AT THIS VERY MOMENT IM TRYING TO GET AN AUTH FOR A CHILD WITH SEVERE PAIN AND FEVER<br> I SENT IN A QUOTATION AND WHEN I PHONE TO FOLLOW IT UP THE CALL CENTRE AGENTS SAY THAT THEY JUST DONT HAVE IT AND ARE NOT ABLE TO GET IT... I HAVE TO WAIT AT LEAST 48HOURS BEFORE THEY WILL HAVE A LOOK AT IT!!!<br>

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Replies (1)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply19 Feb 2016, 16:15
Official
Hello Yolande Claassen,

Thank you for affording GEMS the opportunity to respond to your concerns.
A GEMS consultant will contact you shortly to provide you with the necessary assistance.

Please allow us a little time to investigate your complaint.


Kind Regards,

The GEMS Online Team