YC
Yolande C
1 reviews | Active since Feb 2016
17 Feb 2016, 11:26
STRUGGLE TO GET AUTHS FOR DENTAL TREATMENT
POOR SERVICE.. I AM A SERVICE PROVIDER. AND FROM BEGINNING 2016 IM STRUGGELING TO GET AUTH FOR ANY DENTAL TREATMENT<br> <br> AT THIS VERY MOMENT IM TRYING TO GET AN AUTH FOR A CHILD WITH SEVERE PAIN AND FEVER<br> I SENT IN A QUOTATION AND WHEN I PHONE TO FOLLOW IT UP THE CALL CENTRE AGENTS SAY THAT THEY JUST DONT HAVE IT AND ARE NOT ABLE TO GET IT... I HAVE TO WAIT AT LEAST 48HOURS BEFORE THEY WILL HAVE A LOOK AT IT!!!<br>
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Replies (1)Gems (Government Employees Medical Scheme)'s replyOfficial
19 Feb 2016, 16:15Hello Yolande Claassen,
Thank you for affording GEMS the opportunity to respond to your concerns.
A GEMS consultant will contact you shortly to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards,
The GEMS Online Team
Thank you for affording GEMS the opportunity to respond to your concerns.
A GEMS consultant will contact you shortly to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards,
The GEMS Online Team
Gems (Government Employees Medical Scheme)'s reply19 Feb 2016, 16:15
Official
Hello Yolande Claassen,
Thank you for affording GEMS the opportunity to respond to your concerns.
A GEMS consultant will contact you shortly to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards,
The GEMS Online Team
Thank you for affording GEMS the opportunity to respond to your concerns.
A GEMS consultant will contact you shortly to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards,
The GEMS Online Team
