Still no refund and communication from GEMS.

TUESDAY.... A week after my last post n review... had a agent phone me to enquire about my post. Said she would go via the managerial process, go through the calls etc she needed 5 days to do that... n once that is done she would get back to me via phone by Monday past- With a resolution. And with multiple reference numbers and one from my previous post... I still have not received any feedback nor my money. So I AGAIN take it upon myself to contact gems today- Tuesday... for the new agent to tell me I need motivation letters n all this krap. Something no one has told me on my previous 8 calls. I have also made it clear to the agent that has contacted me last week that I will screenshot and expose their private replies... as they are full of promises however when it comes to service delivery, refunding my money and keeping to their word of contacting me 24hrs ago... they are not able to do what is needed or right. GEMS I WANT MY REFUND.