Still no money paid back to me

<p>This is the second review i will be writing here about GEMS. I was supposed to be paid back for services that i paid cash for in July, i have been put on hold by GEMS for close to five months and i still dont have the money paid back to me. Calling GEMS is the most terribly frustrating thing ever, you are placed on hold for a very long time, you start your whole long story with a new person every single time and the call lasts for close to half an hour but,at the end of it you have absolutely no resolution and definately no joy! Please help me get my money back.</p> <p>I also need a dental precedure authorised before i have it done, the request for this was sent to GEMS on the 4th of April and GEMS sent an email to acknowlegde receipt on the 6th of April.</p> <p>Please help me sort out these two issues, thank you!</p>