Status changed from reinstated to suspended

I joined GEMS in 2017 and cancelled my medical aid on the 30 June 22. But the company that I work for reinstated me within a week and I received an email from Gems the following day stating that I have been successfully reinstated. When I called last week the lady that I spoke with said that I was not reinstated yet so she wrote a letter to the relevant department to assist and said I should wait 48 hours before sending my script to Medipost for mu medication. But to my surprise this week when I called Medipost they said that I was still suspended and when I called Gems they said that I should re apply and wait 3 months before getting my medication I told everyone that I spoke to that I am on chronic medication which includes insulin that I cannot stay without I even called HIV and Aids Line thinking that they will advise on who to contact in order to resolve the issue but they told me to buy the medication which will not be less than R3000 over the counter or go to the clinic. I went to the clinic but they do not have Optisulin and Apidra. I am so frustrated as I have called more than 5 people from Gems but no one could help me. The only people that kept on checking up on me were from Medipost.

Some people default and end up dying because of small issues like these that could have been resolved if someone somewhere cared.