So disgusted and frustrated with gems

I had problems with gems last year regarding bills that wasn't paid. Late last year i received a response from them saying that everything was sorted out i even got a confirmation email. Yesterday i received a letter from pathcare threatening to take me to court regarding payment that wasn't made. I phoned gems spoke to the pmb department and was told that the payment was approved in November last year already i should speak to the claims department. They put me through i get cut off i phone again and explain to the call centre agent after holding on for more than almost 20 minutes i get told that the payment wasn't made yet i asked to speak to a supervisor or manager and conveniently get told that there isn't anyone at the moment i then get put on hold for a further 10 minutes then get disconnected. I am so upset because why wasn't the account paid if it was approved ontop of that they tell me i must phone back on saturday to see if payment was made. I already waisted so much airtime and time getting put on hold its so pathetic im really considering to cancel my gems because it is of no benefit you have more pay-ins than anything else so why do you even have medical aid.