sA
susan A
1 reviews | Active since Dec 2013
13 Jul 2015, 10:55
Single mom handed over to lawyers.
Membership from 2007 till 2013 I was put on medical pension by the Govt. Joined on my own expense in November 2013. But my medical aid got in arrears because of my illness and expenses without medical aid. I made an arrangement to pay off the Debt. On 7May 2015 I paid R350 of the R375 I owed. On 8May2015 I was handed over to MBD. They added an additional admin fee. I am not happy that my name is dragged through the gutters and that I keep on paying and paying. At this stage I am paying R1800 a month for my medical aid still with GEMS. This is such poor service, and the second time in this year that I am reporting them to Hello Peter and GEMS headquarters. They don't seem to care.
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Replies (1)Gems (Government Employees Medical Scheme)'s replyOfficial
24 Aug 2015, 09:14Hello Susanadlam,
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
Gems (Government Employees Medical Scheme)'s reply24 Aug 2015, 09:14
Official
Hello Susanadlam,
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
Thank you for the opportunity given to GEMS to respond to your concerns.
A consultant will be in contact soon to provide you with the necessary assistance.
Please allow us a little time to investigate your complaint.
Kind Regards
The GEMS Online Team
