MH
Mariza H
1 reviews | Active since Aug 2020
24 Aug 2020, 11:31
Short payment on claim
After obtaining authorization for appliances for a patient for the full amount, GEMS only paid a part. I phoned 13 times to sort this out: at first they say the account is settled, then I explain AGAIN, they send another query to the back office. Twice I was put on hold and then cut off after 20 minutes. I sent urgent messages regarding this, asked to talk to a team leader, which is apparently impossible, but messages are given to team leaders to phone me back, which they never do.
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Replies (1)MH
Mariza H's updateReviewer Update
31 Aug 2020, 13:46Gems
Thank you for your quick response to this complaint. Pity it had to come to this way of handling it, but once it was brought under your attention, it was handled very quickly and efficiently.
Thank you for your quick response to this complaint. Pity it had to come to this way of handling it, but once it was brought under your attention, it was handled very quickly and efficiently.
MH
Mariza H's update31 Aug 2020, 13:46
Reviewer Update
Gems
Thank you for your quick response to this complaint. Pity it had to come to this way of handling it, but once it was brought under your attention, it was handled very quickly and efficiently.
Thank you for your quick response to this complaint. Pity it had to come to this way of handling it, but once it was brought under your attention, it was handled very quickly and efficiently.