Shocking service

I have been trying to submit a claim and have it processed. I was told to send in an invoice with a service date, I did this on 23 October. Every time I call in I am told that this will be escalated. Still no answers.

I have also been trying to add my husband who is currently on a medical aid as a dependent. A month later and numerous called with promised call backs to update me I again phoned today and was told he has been added but now has a 3 month waiting period. which means that if he is in an accident etc he will not be treated. Therefor he will no longer be joining GEMS but rather staying on his present medical aid.

The call center staff do not know what they are doing and constantly say they are escalation the issue but nothing comes of it!!! The website never works and as for the app it is a joke!!!