**** service from the great GEMS mxm

I would like to start off by saying once again how disgusted I am with Gems.

Where do I begin with the pathetic services????

My current issue is, I am being billed double!!! When I called in to ask why different amounts were deducted from my account I was informed that I am in arrears, hence they deducted extra from my account, and that it was for my son whom I added onto my medical aid. My frustration is, if you look at your records, my son was born 7th February 2018….i was battling with you guys to add him onto the medical aid since then!!!! That was a battle on its own….which resulted in me posting on here as I had to cover all his bills cash! My son was not added onto my medical aid for 2 months so please explain how do I end up being in arrears!!! Secondly….the amount im paying at the moment already includes my son, so where does the other amount of R1921.33fit in??? and what doesn’t make sense is he was not on my medical aid in the first place!!!! So how the hell, when you eventually add him, I end up being in arrears??? In arears for services not rendered to me????? They claim to have paid back R3415 into my account in last month which i never received my bank statements dont even reflect any payments from gems and how they got to that amount they alone will know.they send me a recon statement to show me they reversed money( R3415) which might appear true on their side but thank God bank statements cant be altered.I never received any of that amount and im willing to send my statements to them.I was also informed that my monthly normal deductions which takes place as usual for the active dependants has my son INCLUDED so why then additional R1921.33 for my son?????????I was then told after i question all this I will receive my monies back but only end of July 2018 and I am to make a follow up in next week on friday 6 of July 2018. GEMS never communicated with me before they started any deductions no call no sms no email nothing i had to get up this morning 29th June 2018 to an element of suprise from them whoooooo ha you guys rock . This is not poor service its **** service Im not happy at all I refuse to wait until end of July to be refunded. I want gems managers to sort out all this **** ASAP F..............