EH
ELAINE H

1 reviews | Active since Aug 2016

02 Aug 2016, 12:02

**** service and not helpfull

<p>GEMS medical aid has been deducting money every month for a medical aid contribution of medical which I have not app**** for and they now want to hand me over the details are as follow.</p> <p> </p> <p>RUAN JOHANNES JACOBUS CROUKAMP</p> <p>ID NUMBER: ********** 090086</p> <p> </p> <p>We have asked GEMS numerious times to send me a copy of the signed application form which they failed to do.</p> <p> </p> <p>I dont owe GEMS a cent.</p> <p> </p> <p>Kind regards</p> <p>RUAN CROUKAMP</p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply02 Aug 2016, 13:58
Official

Good day

Thank you for bringing your concerns to our attention.

We are looking into your complaint and we will provide feedback.

Kind regards

The GEMS Online Team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply02 Sept 2016, 14:28
Official

Good day

Thank you for affording GEMS the opportunity to respond to your concerns.

Further to our correspondence with you, please note that the contributions for April to June 2016 are unfortunately still outstanding. Please attend to this as soon as possible.

Our sincere apologies for the delayed response on our part.

Yours in service

The GEMS Online Team