**** service

Good day It is extremely frustrating to experience the level of incompetence displayed by your organisation. My mother was referred to a specialist by her gp yesterday, she sat in the gp office while she tried to get authorisation agter struggling for more than a hour. The gp response was that your incompetence being put through from one department to the next, placed on hold and cut of is why they detest being part of the network doctors They are considering leaving. And yes it might not matter to you BUT IT MATTERS TO ME. i am on the beryl scheme because that is what i can afford right now. Why are you making it more difficult to access the doctor of my choice. Last time i checked medical aid is notfor free it is a service i pay for Do your dam job properly!

I demand a apology letter be send to the gp in which i am cc in! Change your service or systems because i am the person who will suffer when the gp withdraws from the network.