Sent from pillar to post with outstanding documents that are not even been used for my application high grade inconvenience am new but tired already

High grade incompetence, I am new member who's been on medical aid for years.i change employer and I had to move to GEMS I have never experience such service almost everything submitted with the application " document pending " I submitted my memberships certificate and you come back with 3months gems general waiting period is this not for people who had medical aid gap of 90 days? I have over 4yrs in medical aid can your staff do admin work with love and those underwriters to make sure they don't miss any document. If you can't sort this until the 6th definitely I will have to terminate this we must provide service as it stated on your books don't come with surprises