Script not processed 3 months later
PATHETIC!!!!!! I am extremely concerned and disappointed with the handling of my mother’s medication.
The script was sent on May 9, 2025 at 3:03 PM (***, Re: New script [MI***]), yet I’ve been informed it was only sent to the pharmacy today, August 12. This delay is unacceptable, especially considering this is for my elderly mother, whose health depends on timely access to her medication.
Despite assurances of a 24–48 hour turnaround, the medication is still not processed, and I’m now being told to expect another 24–48 hour delay. With delivery to KZN, this means she may only receive it by Friday or Monday — a serious risk to her well-being.
This level of service is unacceptable and negligent. I demand that the medication be processed and dispatched immediately. Please confirm once this has been done.
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Regards,
GEMS
Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.
If you have an urgent query, please contact us on: ***(members) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.
Regards,
GEMS