**** by Gems

I am quite disappointed or rather disgusted by the ***** that's taking place at GEMS. I am not a member of Gems to start with. In mid-February I noticed uneven balancing on my salary advice statement. A large amount of money was withdrawn from my account by Gems.

Went to the nearest Gems branch which is in Johannesburg(Braamfontein), consulted with one of the frontline consultants and explained the mistake that they had made. The consultant had a look at it and indeed noticed the mistake that they had made, being a mixed-up of persal numbers(whereby apparently I'm sharing the same persal number with someone who works under the department of agriculture who is the "rightful" member of GEMS).

She promised that my money will be refunded and that the whole process will take place in the next 7 to 14 working days. As the mistake was proclaimed as a "human error".

Those days went by and still nothing was done. Month end of February, double of the amount withdrawn the first time was now withdrawn. It was high time, I decided to take the matter to my lawyers. My lawyers were handling the matter with the legal representations of Gems, came to a final agreement that I will be refunded in the next 7 to 14 days (again).

Bare in mind my debts were increasing, my children's school fees were running behind and other important household spendings had to be put on hold.

Mid-April, I got refunded, however when I checked my salary advice statement for May there was a reduction again.

I don't know what to do anymore. It just doesn't make sense as to what's so difficult with just changing the one tiniest mistake that they done. I'm requesting for intervention as to how I can be assisted.