LM
Ld M
1 reviews | Active since Jul 2024
12 May 2026, 12:03
Savings from ruby medical aid paymwnt5
I changed my option in November last year from ruby to Bery. I was told I will get the refund from my savings in May. I called again late in April to check on the progress they said mid May. I called again today to check the progress they told me I'm not in their payroll as yet for this month. What a useless medical aid. Everything I contact they telling different stories, but I pay on time every month. GEMS fix this mess
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Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
12 May 2026, 14:59Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply12 May 2026, 14:59
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
LM
Ld M's updateReviewer Update
13 May 2026, 18:34I'm still disappointed about this medical aid scheme. Yesterday one of the consultants called and promised to send me an email with the exact payment date but never did up to this time.
Secondly the consultant promised to call again today to do a follow up but never did.
This Gems is full of empty promises and they don't know what they are doing. What's worse I requested to communicate with the finance department to ask them what delays the payment only to be told they don't have phones where I can contact them. 🤔🤔🤔
Secondly the consultant promised to call again today to do a follow up but never did.
This Gems is full of empty promises and they don't know what they are doing. What's worse I requested to communicate with the finance department to ask them what delays the payment only to be told they don't have phones where I can contact them. 🤔🤔🤔
LM
Ld M's update13 May 2026, 18:34
Reviewer Update
I'm still disappointed about this medical aid scheme. Yesterday one of the consultants called and promised to send me an email with the exact payment date but never did up to this time.
Secondly the consultant promised to call again today to do a follow up but never did.
This Gems is full of empty promises and they don't know what they are doing. What's worse I requested to communicate with the finance department to ask them what delays the payment only to be told they don't have phones where I can contact them. 🤔🤔🤔
Secondly the consultant promised to call again today to do a follow up but never did.
This Gems is full of empty promises and they don't know what they are doing. What's worse I requested to communicate with the finance department to ask them what delays the payment only to be told they don't have phones where I can contact them. 🤔🤔🤔