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Nomhle M

1 reviews | Active since Mar 2021

24 Nov 2025, 20:53

****s

I have been calling and sending emails to GEMS with regards to my late moms membership without a response . One guy promised to call back but never did. They claim that once a main member passes, one beneficiary can continue but that is not true because they dont want to assist

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Replies (4)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply25 Nov 2025, 09:05
Official
Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

If you have an urgent query, please contact us on: ***(members) & ***(providers).
 
 Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)
 
 If you wish to submit a compliment, please email us on at ***. We look forward to receive your positive feedback. 
 
Regards,

GEMS
NM
Nomhle M's update27 Nov 2025, 09:00
Reviewer Update
I am still waiting for forms!!!
NM
Nomhle M's update27 Nov 2025, 09:00
Reviewer Update
On Monday the gentleman who called me promised to send me forms but still now,NoTHiNg
NM
Nomhle M's update01 Dec 2025, 16:42
Reviewer Update
What matter? How long will that matter take?