Runaround about Unpaid portion to Netcare hospital

Claims Department. Trying to sort out an unpaid portion to Netcare hospital. Spoke to different operators and wasted lots of airtime. Get different stories, gaslighted. Now there's a problem paying for theatre stock. The whole story points to delaying tactics in bullying me to pay the difference. In Netcare's communication with Medscheme they were told there is no reason for Gems not to pay the account in full and that they will send a payment instruction. Well, the operation was in August 2022 and from November 2022 till now there is a delay and backward and forward 4 months later Netcare wants their money now. They are no longer prepared to communicate with Gems. I now have been threatened with legal action. Hopefully Gems and Netcare is not in cahoots to bully the patients pay to pay shortfalls as both parties are very unsympathetic to my predicament. This is unacceptable treatment. Judging from other reviews patients are being pressurized to pay portions Gems is not prepared to pay.