Rude agent

I am truly disappointed with the service my mother received from your agent, Mpilo, this morning after 8. She called with a query, was transferred to Mpilo, and instead of being assisted, the call was dropped.

It is very upsetting that an elderly person seeking help was treated in this way. This behavior is unacceptable and reflects poor professionalism.

I kindly request that you address this matter urgently and provide me with feedback on the steps taken within 48 hours.