Ripped out

My partner was transported from Dobsonville ext 3 on the 09 April 2026 and today I received an sms notification that the Princemed ambulance service was paid R5191.70 and I called GEMS for verification of the amount charged and I was sent pillar to post with calls dropping during the conversation I wanted to know from which benefit is the ambulance service charged the call center agents said they will transfer me to the ambulance section when the call is ultimately answered I am told I will be transferred to the assessor and the claims department of the ambulance call dropped even now I called no response I am worried that the ambulance could have charged me more because nothing was done to the patient that warrants the amount they have claimed