RIP-OFF BY GREEDY GEMS

I am an employee of the department of education in the Free State, and member of Gems from 2023. Two weeks ago I app**** for my brother to be included in the medical aid, and confirmed that they can apply their 3 months waiting period, meaning they will be deducting some R3500 as monthly membership contributions for my brother alone. Then last week, Thursday on the 7th May, on proper reflection and having found a more cost effective, reasonable medical cover from another service provider, I decided against my earlier decision of Gems cover, and went to Gems offices in Bloemfontein to cancel that medical cover for my brother, and I effected the cancellation. But I was informed that the cover will not be effective immediately, as the application has to serve 2 months' notice until end of June 2026. This actually means that Gems has to deduct about R3500 monthly for 2 months, beginning the 15th of May 2026, a deduction which will total about R7000, and amount which I do not even know that it will be refunded. This does not make sense in any way as my brother was not a member of Gems, he was only on application and still had to wait for 3 months' probation period before he could become a qualified beneficiary for medical provision. So there's no rationale for Gems to want to deduct these two contributions, citing them as notice period, for an applicant who was actually not a qualifying beneficiary before the three months of probation period. This is something I cannot accept and demand that Gems cancel the deduction for effective immediately before the 15th of this month which is this Friday. There is no reasonable cause for their impending action, as my brother is not an already existing beneficiary.