REQUEST WITH ASSISTANCE FOR REFUND FROM GEMS

I am writing this review following a message received on the 10th of October 2023 from GEMS which stated that " I have been refunded a total amount of R3319, 75 and the amount will reflect within 7 working days."

Following the message received, on the 22nd of October 2023, Gems further communicated that they have reversed the money due to my invalid bank details and requested me to update my banking details as requested.

I updated my banking details and notified them and on the 7th of November 2023, they noted that the correspondese enquiry is still being attended, I will receive the refund on the 1st week of January 2024.

Recently on the 15th of January 2024 I sent an email to remind them of my refund and till date I have not received my refund or communication from them.

Kindly assist, in this regard.