Renewed Hope in Great Customer Service from GEMS

After multiple contacts to the GEMS contact center, we were growing closer to throwing in the towels since we were running out of time. But suddenly an angel appeared from the auth department, her name is Didi. So I am putting it out there that even the 4IR will never replace our geniune human beings that are adding value through their relentless effort and care to us as customers. I was blown away to have been assisted by Didi who works at the auth department in GEMS. She was able to go beyond her normal protocol in order to help me get an urgent feedback for my sons dental treatment which was diminishing since the dentist was going on leave and we had little time to get this booking done. It was such an amazing feeling for her to return my call as promised especially just after their contact center had closed. She understood the urgency and did what she could to contact the necessary stakeholders for them to give the feedback. We are humbled as a family and have renewed hope that we are with the right scheme that really cares about us as clients. Didi is a customer service champion and has demonstrated it how she listens and responds with such gracefull and clear explanations. She was very patient and encouranging throughout the whole process. Thank you Didi, our family has seen an angel of God delivering our blessing through you. Thank you beyond words. Ha khensa. Keep up the great customer service that you are doing. Great things await you. Also thank you to Simnikiwe, Justin and Eliot who also tried their best to help but were bound by some constraints. All in all, I think the customer service at GEMS dental auth department is by far well deserving of a 5 Star. Thank you.