AC
Anita Classen-Smit
1 reviews | Active since Dec 2021
05 Dec 2021, 20:07
REJECTED CLAIMS AND POOR SERVICE
I am a member of GEMS since Nov 2007. I am on the highest option (Onyx). I had no problems with GEMS but since May 2021 my nightmare started. Since May 2021 all my claims with proof of payments were submitted to the enquiries email address. All claims were rejected with no reasonable explanation. I sent numerous emails to enquiries email address and I phoned on more than one occasion but it was a waste of money and time.
I am a pensioner and cannot afford to use my savings paying for every claim with no refunds.
I sent emails to the ***** Department on 22 November 2021 and 28 November 2021, requested to investigate my concerns, but still NO response. Not even a notification that they received my emails.
If this is not resolved I will seek legal action.
Kindly respond to me by EMAIL.
Thank you
Helpful (0)
Replies (4)0
Replies (4)AC
Anita Classen-Smit's updateReviewer Update
08 Dec 2021, 14:14Good day
I did not received any call from you. Please note that I have a Namibian number +***09 which I gave to your call centre on several occasions, but according to your staff your system does not allow the Nambian code and number, therefore please contact me by EMAIL, *** . If you want me to call you, please provide me with a specific person's name and telephone number, not the Call Centre number.
Thank you
I did not received any call from you. Please note that I have a Namibian number +***09 which I gave to your call centre on several occasions, but according to your staff your system does not allow the Nambian code and number, therefore please contact me by EMAIL, *** . If you want me to call you, please provide me with a specific person's name and telephone number, not the Call Centre number.
Thank you
AC
Anita Classen-Smit's update08 Dec 2021, 14:14
Reviewer Update
Good day
I did not received any call from you. Please note that I have a Namibian number +***09 which I gave to your call centre on several occasions, but according to your staff your system does not allow the Nambian code and number, therefore please contact me by EMAIL, *** . If you want me to call you, please provide me with a specific person's name and telephone number, not the Call Centre number.
Thank you
I did not received any call from you. Please note that I have a Namibian number +***09 which I gave to your call centre on several occasions, but according to your staff your system does not allow the Nambian code and number, therefore please contact me by EMAIL, *** . If you want me to call you, please provide me with a specific person's name and telephone number, not the Call Centre number.
Thank you
AC
Anita Classen-Smit's updateReviewer Update
16 Dec 2021, 13:29Good day GEMS
With reference to my complaint letter.
With reference to my complaint letter.
I am beyond upset as you promise a thorough investigation on my queries and to provide me feedback within 7 working days.
I still have not received feedback. Can you please clarity the reason for the delay? Kindly confirm when I can expect an answer.
It's been almost 1 year now still no response regarding all my issues.
I receive emails regarding premium increasing, newsletters etc. but no one taking the responsibility to answer me or even trying to sort out my issues.
Please follow up with your Client Service Team.
Awaiting on your feedback.
JS Classen
AC
Anita Classen-Smit's update16 Dec 2021, 13:29
Reviewer Update
Good day GEMS
With reference to my complaint letter.
With reference to my complaint letter.
I am beyond upset as you promise a thorough investigation on my queries and to provide me feedback within 7 working days.
I still have not received feedback. Can you please clarity the reason for the delay? Kindly confirm when I can expect an answer.
It's been almost 1 year now still no response regarding all my issues.
I receive emails regarding premium increasing, newsletters etc. but no one taking the responsibility to answer me or even trying to sort out my issues.
Please follow up with your Client Service Team.
Awaiting on your feedback.
JS Classen
AC
Good day Gems
I logged a query on 6 December 2021 and I have still not received feedback. Please do not forward my comment again to the "Relevant Team" as they are *********** to assist.
Kindly provide me with your Legal department contact details, email address and telephone number.
Thank you
Regards
Anita Classen-Smit's updateReviewer Update
21 Dec 2021, 09:20Good day Gems
I logged a query on 6 December 2021 and I have still not received feedback. Please do not forward my comment again to the "Relevant Team" as they are *********** to assist.
Kindly provide me with your Legal department contact details, email address and telephone number.
Thank you
Regards
AC
Anita Classen-Smit's update21 Dec 2021, 09:20
Reviewer Update
Good day Gems
I logged a query on 6 December 2021 and I have still not received feedback. Please do not forward my comment again to the "Relevant Team" as they are *********** to assist.
Kindly provide me with your Legal department contact details, email address and telephone number.
Thank you
Regards
AC
Anita Classen-Smit's updateReviewer Update
21 Dec 2021, 10:41Good day
I didn't received any feedback from GEMS yesterday.
Please ensure that you use the correct email address, ***
Thank you
I didn't received any feedback from GEMS yesterday.
Please ensure that you use the correct email address, ***
Thank you
AC
Anita Classen-Smit's update21 Dec 2021, 10:41
Reviewer Update
Good day
I didn't received any feedback from GEMS yesterday.
Please ensure that you use the correct email address, ***
Thank you
I didn't received any feedback from GEMS yesterday.
Please ensure that you use the correct email address, ***
Thank you